An RMA
(Return Mechandise Authorization) number is required for ALL
returned items. Please contact our Customer Care department at
530-588-9085 to receive your RMA#. Having your original order
number handy when you call will assist in expediting this
process. Bold Hardware Co. reserves the right to authorize
product returns beyond 45 days from your order date. If the
product is accepted after 45 days, credit will be issued
toward FUTURE PURCHASES ONLY. Original shipping charges are
not refunded on returned items. Customers are responsible for
all shipping charges on returned items.
Please ship returns to:
Sweet Riah, LLC.
%Returns
600 Janet Ct.
Newcastle, CA 95658
RETURN
FOR REFUND
Bold Hardware Co. offers a 45 day return policy. Any
unauthorized returns beyond the 45 grace period will be
assessed a 25% restocking fee. This restocking fee will be
waived for customers who intend to "buy more stuff", then
we'll refund 100% of your returned product's original order
value and credit your account towards future purchases only.
ORDER
CHANGES
If you've recently placed an order and your order has not yet
shipped we will happily assist in making any changes to it.
Simply call our Customer Care Team at 888-300-8020.
CANCELED
ORDERS
We make every attempt to ship your order on the same day it's
received (you're welcome). However this may cause problems
for those customers who are used to purchasing from vendors
who will not ship until the following.... week. If you've
already placed your order and need to make changes, please
call our Customer Care Dept. at 888-300-8020 and we will
happily make those changes to your order.
If you wish to cancel your order once it has shipped, we
will need to contact the shipping carrier and request that
they return the items to our warehouse. UPS charges $10 per
box for their Delivery Intercept service so it may be less
expensive for you to simply return the shipment once it's
received at your location.
REJECTED
ORDERS
If you place an order with Bold Hardware Co. and realize that
you've made a mistake (don't feel bad, we all make mistakes)
please call our Customer Care Team and we will attempt to
stop your order before it leaves our warehouse. If the order
has already shipped we will be able to perform a Delivery
Intercept on your order to bring it back to our warehouse. Be
advised that UPS charges $10 per box for this service. If you
reject an order without pre-authorization, you will be
charged all applicable return shipping service fees, a 25%
restocking fee and 25% order rejection fee. We truly care for
and respect our customers and we ask for the same respect in
return.
- Bold Hardware Co. DOES NOT offer any type of price
protection. Please recognize that prices are "as
is" after purchase. If products are returned for price
drop issue, all other policies will and should apply.
- All products returned MUST be 100% complete, contain
ALL original boxes and packing materials.
- Customer is responsible for shipping charges on
returned items.
- Bold Hardware Co. strongly recommends you fully
insure your return shipment in the case it is lost or
damaged. For your protection use a carrier that can provide
you with proof of delivery.
- If merchandise arrives damaged make sure it is noted
on the carrier's delivery record in order for Bold Hardware
Co. to file a damage claim. Save the merchandise AND the
original box and packing it arrived in. Notify Bold Hardware
Co. immediately to arrange for a carrier inspection and a
pick up of damaged merchandise. If you do not notify Bold
Hardware Co. of damaged goods within the first 5 days of
arrival, our regular return policy will override any claim of
damages. Call us to arrange for carrier inspection and a pick
up of damaged merchandise.
- If a product is returned for credit or you cancel
your order (after it's been billed), shipping and a 3% credit
card convenience fee will be deducted.
- NON-DEFECTIVE returns can be accepted directly by
Bold Hardware Co. within 30 days from the invoice date.
- If you need to cancel an order, please call us with
your order number. If you refuse a package without
authorization, a 15% re-stocking fee will be assessed.
- Bold Hardware Co. does not require a signature on
all packages. There are instances where UPS, FedEx or other
carriers of choice will use their discretion and leave
packages on porches and doorsteps. By accepting our policies,
you also accept responsibility for packages left by the
carrier. You can use your tracking number to set up
arrangements with these carriers if you do not want any
packages left unattended.
- Jurisdiction and Venue - You agree that any legal
action brought against Bold Hardware Co. shall be governed by
the laws of the State of California without regard to its
conflict of law principles. You agree that the sole
jurisdiction and venue for any litigation arising from your
use of or orders made on the Bold Hardware Co. site shall be
an appropriate federal or state court located in Oakland,
California.
- Bold Hardware Co. shall automatically charge and
withhold the applicable sales tax for orders to be delivered
to addresses within California. Resellers in California may
download the reseller certificate file, fill it out and fax
it to us in order to get the sales tax exemption. Each
customer shall be solely responsible for all sales or other
taxes on orders shipped to any other state. Please contact
the sales tax office in your state for sales or use tax that
you may or may not be required to submit.
|
